Just thought I would update everyone, I contacted Foxconn as I am sure many others did, and here is what they said:
“Dear Steven:
Thank you for taking the time to make us aware of the situation and also suggestions. Foxconn has no intention to reject Linux. As we all know that Linux is an open source system and there are various flavors available in the market, and that is why we could not perform the specific function tests on every version of Linux. However, we do have tested some Linux systems previously.
As for the Linux issue, our FAE team is working on this issue and hopefully it can be resolved soon. So if you have bought any retail Foxconn motherboards and got this issue please email us your system configuration and problem descriptions. We will be happy to look into it.
Again, we apologize for the inconvenience this may have caused.”
I am satisfied with their response, I don’t believe there is anything to worry about there.
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#1 by jldugger on July 29, 2008 - 12:52 am
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This whole situation upsets me a bit. Inciting others to harrass and flood Foxconn over Linux support they don’t advertise isn’t going to endear you with hardware vendors. They’re certainly not going to give out engineering support contact information if they expect it will be flooded with irate people at basically random points in time. If it turns out that this bug is entirely the Linux kernel’s fault, then who exactly apologizes to Foxconn?
The amount of emotional investment people have regarding this is also scary; never attribute to malice what can be explained by mere incompetence. My Toshiba laptop doesn’t work perfectly with Ubuntu, but it would be unreasonable to file a fraud complaint with the FTC and BBB about it because the marketing material said “ACPI” on it. Of course, unlike Foxconn, Toshiba has an engineering information request and Linux support site.
#2 by Ryan on July 30, 2008 - 8:50 am
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If the Linux kernel is to blame, I’ll not only eat my hat, I’ll get down on my knees and personally kiss Matthew Garrett’s ass, and the asses of every Foxconn employee there.
The idea that it’s the kernel is simply ludicrous, especially after their stunt this morning.
http://izanbardprince.wordpress.com/2008/07/30/another-day-another-snarky-jerk-from-foxconn-this-time/
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